Questions
Plain answers, starting with the questions a new customer asks first.
Are you a large company?
No. Basin is a small, owner-run company. We keep our customer list limited so visits stay on schedule.
Why should I trust a new company?
We don't have a long review history yet, so we put the details in writing: a written scope for every property, a checklist followed each visit, a short note after each visit, and direct contact with the owner.
What happens on a typical visit?
We confirm access, mow and trim, edge along sidewalks and curbs, clear clippings from hard surfaces, pick up litter, and take care of the weeding in your package. You get a short note afterward, with photos where we've agreed on them.
What's the difference between Essential and Standard?
Essential covers the lawn, edges, litter, and entrance. Standard adds planting-bed weeding, shrub trimming, spring and fall cleanups, and monthly photo notes.
What happens if weather stops a visit?
We let you know and reschedule the visit as soon as conditions allow.
What if you miss a visit?
We tell you as soon as we know and reschedule promptly. Your written agreement spells out how missed visits are handled.
What counts as extra work, and how is it approved?
Anything outside your written scope. We quote it first and do it only after you approve it by text or email.
How is the price set?
By the lawn and bed area we maintain, how often we visit, and how complicated the site is. Your written quote is the price that applies.
Do you offer fertilizing, aeration, irrigation repair, or plant replacement?
Not as part of our packages. If we notice a problem, such as a leak or a dead plant, we tell you in your visit note.
Do you haul away debris?
Regular clippings and litter are handled on each visit. We don't haul away larger debris or yard waste.
How do I get a quote?
Request a property assessment. We'll contact you to set up a short walkthrough.